Refund and Returns Policy

Last updated: May 2026. This Refund and Returns Policy applies to orders placed on partyideas.holiday. It is part of our Terms and Conditions and should be read alongside our Shipping Policy and Privacy Policy. Affiliate purchases made on third‑party retailer sites are governed by that retailer’s policies, not by this one; see our Affiliate Disclosure.

Who you’re buying from

About the seller

Orders sold through partyideas.holiday are sold by Polaris Nexus LLC, a limited liability company registered in the State of Wyoming, USA. Registered address: 1621 Central Ave, Cheyenne, WY 82001. Contact: info@polarisnexuslcc.com.

The short version

Our policy at a glance

• 30 days from delivery to request a return.
• Item must be unused, in its original packaging, and in resaleable condition.
• No restocking fees.
• You pay return shipping if you change your mind. We pay if the item is defective, damaged in transit, or not what you ordered.
• Refunds are issued to your original payment method through Stripe, typically within 5–10 business days of us receiving the return.
• Holiday extension: orders placed between November 1 and December 25 can be returned until January 31 of the following year, on the same terms.

The details, exceptions, and step‑by‑step process are below.

Eligibility

Items that can be returned

To be eligible for a return, an item must meet all of the following:

• You request the return within 30 days of delivery (or by January 31 for orders placed between November 1 and December 25).
• The item is unused and in the same condition you received it, with any tags, seals, and labels still attached.
• The item is in its original packaging, complete with any accessories, manuals, or freebies it shipped with.
• You can provide your order number (it’s on the confirmation email and in your account).

Not eligible

Items we can’t accept back

For hygiene, safety, or practical reasons, the following are not eligible for return unless they arrived defective, damaged, or were the wrong item:

• Personalized, customized, or made‑to‑order items.
• Items marked “Final Sale” at the time of purchase.
• Items returned more than 30 days after delivery (or after January 31 for the holiday window).
• Items returned without prior authorization, or without their original packaging, tags, or accessories.
• Items damaged by misuse, mishandling, or normal wear after delivery.
• Gift cards, downloadable products, and any other digital goods.

How to return

How to start a return

To keep things simple and avoid items getting lost, please do not ship anything back before we authorize the return. The process:

• 1. Email us at info@polarisnexuslcc.com within the return window, with the subject “Return request” and the following: your order number, the item(s) you want to return, the reason for the return, and (if applicable) a photo of any defect or damage.
• 2. We’ll review your request, usually within 1–2 business days, and reply with a Return Authorization (RMA) number and the correct return address. Different items may need to go to different warehouses, so please wait for this email before shipping.
• 3. Pack the item securely in its original packaging, write the RMA number clearly on the outside, and ship it back to the address we provide. We recommend using a trackable shipping service; we can’t be responsible for returns lost in transit.
• 4. Once we receive and inspect the return (typically within 3–5 business days of arrival), we’ll email you to confirm whether the refund is approved.
• 5. Approved refunds are issued to your original payment method through Stripe within 5–10 business days of approval. The time it takes to appear in your account depends on your bank or card issuer.

Costs

Who pays for return shipping?

It depends on why the item is coming back.

We do not charge restocking fees for any return that meets the conditions above.

Refunds

How refunds work

Once we approve your return, your refund is issued to the original payment method through Stripe. We don’t issue cash refunds, checks, or refunds to a different card or account than the one used for the order.

Timing: we typically process approved refunds within 5–10 business days. After that, it usually takes another 3–10 business days for the funds to appear on your statement, depending on your bank or card issuer. We don’t control that part.

Late or missing refund? If you haven’t received your refund within 15 business days of our approval email, first check your bank account again, then contact your card issuer (the funds may be pending), and finally email us at info@polarisnexuslcc.com with your order number and we’ll trace it on our side.

Defective items

If your item is defective

If you receive an item that doesn’t work as it should out of the box, email us at info@polarisnexuslcc.com within 30 days of delivery with your order number, a description of the defect, and clear photos or a short video showing the issue. We’ll send you a prepaid return label and, at your choice, either send a free replacement or issue a full refund (item + original shipping) once we receive the defective item back.

Wrong item

If we shipped the wrong item

Mistakes happen; if you receive a product that doesn’t match your order (different item, different size, different color), email us at info@polarisnexuslcc.com within 14 days of delivery with your order number and a photo of what you received. We’ll send a prepaid return label and arrange for the correct item to be shipped to you at no extra cost.

Damaged in transit

If your order arrived damaged

If your order arrives damaged, photograph the outer packaging and the damaged item(s) before disposing of anything, and contact us at info@polarisnexuslcc.com within 7 days of delivery with the photos and your order number. We’ll arrange a free replacement or a full refund. See also the relevant section of our Shipping Policy.

Other situations

Cancellations, lost packages, refused delivery

These situations are covered in our Shipping Policy:

• Cancelling an order before it ships: contact us as soon as possible; full refund if we cancel in time.
• “In transit” with no movement or marked delivered but not received: see the carrier‑issue section of the Shipping Policy.
• Refused delivery without contacting us first: treated as a return; we refund the items once they reach our warehouse in resaleable condition, minus the original outbound shipping cost and any return shipping fees charged by the carrier.
• Returned to sender due to incorrect address: we’ll contact you to arrange reshipment at your cost, or to issue a refund for the items minus the original outbound shipping cost.

Exchanges

Exchanges

We do not currently offer direct exchanges, because items often ship from different warehouses and a swap takes longer than starting fresh. The fastest way to “exchange” something is to place a new order for the item you want, and request a return for the one you don’t. Once the returned item reaches us and is approved, we’ll refund it as usual.

The exception is when an item is defective, damaged, or the wrong item: in those cases we’ll send the correct or replacement item at no extra cost (see above).

Sale items

Sale items and promotional codes

Items purchased on sale are refunded at the price you actually paid. If you used a promotional code that required a minimum order value and a return brings your order below that minimum, we may adjust the refund to reflect the price you would have paid without the promotion. We’ll explain the math in our approval email so there are no surprises.

Items expressly marked “Final Sale” at the time of purchase are not returnable except for defects, transit damage, or wrong‑item shipments.

Gifts

Gift orders

If you received an item as a gift and the order was marked as a gift at checkout, you can return it on the same terms above by contacting us with the order number (the giver can share it with you privately) or the giver’s name and email. Approved refunds for gift returns are issued as store credit to the gift recipient, not as a refund to the original purchaser, to keep the surprise intact. If you prefer a refund to the original payment method, the original purchaser must request it directly.

State rights

Your rights as a U.S. consumer

This policy is offered in addition to, and does not limit, any rights you may have under applicable U.S. federal law or under the consumer‑protection laws of your state. For example, California Civil Code § 1723 requires retailers without a posted refund policy to accept returns within 7 days for a full refund; this policy is our posted return policy and the terms above apply. Nothing here is intended to deny you any non‑waivable right you have by law.

Chargebacks

Before you dispute a charge with your bank

If something has gone wrong with your order, please email us at info@polarisnexuslcc.com before filing a chargeback or dispute with your bank. Most issues can be resolved more quickly directly with us, and a chargeback opened while we’re already arranging a refund or replacement can actually delay the resolution. Of course, your right to dispute a charge with your card issuer remains.

Updates

Changes to this policy

We may update this Refund and Returns Policy from time to time. When we do, we’ll update the “Last updated” date above. The policy in effect on the date you place your order is the one that applies to that order.

Contact

Questions?

If anything in this policy isn’t clear, or you’d like to start a return:

• Polaris Nexus LLC, 1621 Central Ave, Cheyenne, WY 82001, USA.
• Email: info@polarisnexuslcc.com (please include your order number).
• Phone: +1 (307) 205-6061.
• Or use our contact page.

This page is provided for general information and is not legal advice. The processes, timeframes, and conditions described above reflect our current operation. Your order confirmation, the product page where you bought the item, and any state law that gives you stronger rights, all take precedence over anything that conflicts with them on this page.