From our warehouse to your door
Shipping Policy
Where we ship, how long it takes, what it costs, and what to do if something goes wrong on the way to you.
Last updated: May 2026. This Shipping Policy applies to orders placed through the shop at partyideas.holiday. It is part of our Terms and Conditions and should be read alongside our Refund and Returns Policy and our Privacy Policy.
Who ships your order
About the seller
Orders are sold by Polaris Nexus LLC, a limited liability company registered in the State of Wyoming, USA (1621 Central Ave, Cheyenne, WY 82001). They are fulfilled by our U.S.‑based fulfillment partner from warehouses located inside the United States. Your order doesn’t ship from overseas, and there are no international customs, duties, or taxes for you to pay.
Where we ship
Shipping destinations
We currently ship to the 50 U.S. states, the District of Columbia, and U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands). We do not currently ship to APO/FPO/DPO military addresses or to any address outside the United States.
Delivery times to Alaska, Hawaii, and U.S. territories are typically longer than to the contiguous 48 states; see the table below.
Processing
Order processing time
Most orders are processed and handed over to the carrier within 1–2 business days after we confirm your payment. “Business days” means Monday through Friday, excluding U.S. federal holidays. Orders placed after 2 p.m. ET, on weekends, or on holidays are processed on the next business day.
During peak season (typically late November through December) and around major holidays, processing may take an additional 1–2 business days. We’ll keep the homepage and your order confirmation up to date when that’s the case.
Methods & times
Shipping methods and delivery times
We use trusted U.S. carriers, mainly USPS, UPS, and FedEx, and the specific carrier is chosen based on the items in your order and your destination. Estimated transit times after the order ships:
| Service | Contiguous 48 states | Alaska, Hawaii & U.S. territories |
|---|---|---|
| Standard shipping | 3–7 business days | 7–14 business days |
| Expedited shipping (when offered at checkout) | 2–4 business days | 4–7 business days |
Estimated delivery times are estimates, not guarantees. Once a package leaves our warehouse, it is in the carrier’s hands, and delays caused by weather, carrier capacity, or other factors outside our control are not unusual.
Total delivery time = processing time (1–2 business days) + transit time. For most contiguous‑48 orders, that’s around 4–9 business days from order to doorstep on standard shipping.
Costs
Shipping costs
Shipping costs depend on the destination, the weight of the order, and the shipping method you choose at checkout. The exact cost is calculated and shown before you confirm payment, so there are no surprises. We may run free‑shipping or flat‑rate promotions; when we do, the qualifying conditions (minimum order, eligible items, dates) will be stated on the offer itself.
Confirmation & tracking
Order confirmation and tracking
When you place an order, you’ll receive a confirmation email almost immediately. Once your order ships, we’ll send a second email with the carrier name and a tracking number you can use on the carrier’s website or in your account on the Site.
If you haven’t received a shipping confirmation within five business days, please check your spam folder and your account first, then contact us at info@polarisnexuslcc.com with your order number.
Address
Shipping address: please double‑check
You are responsible for entering the correct shipping address at checkout. Once an order is in our warehouse system, we have a short window to change the address. If you spot a mistake, email us at info@polarisnexuslcc.com with your order number within 1 hour of placing the order and we’ll do our best to update it. After that point we cannot guarantee changes.
If a package is returned to us because the address was incorrect, incomplete, or undeliverable, we’ll contact you to arrange reshipment at your cost, or to issue a refund for the items minus the original outbound shipping cost.
Multiple packages
Orders with multiple items
If your order contains items shipped from different parts of our warehouse network, you may receive them in separate packages on different days. This is normal and does not affect your order total. Each package will have its own tracking number.
When things go wrong
Delays, lost packages, and damage
Delays. If we know an order will be delayed beyond the original estimate, we will tell you by email and give you the option to either keep waiting or cancel and receive a full refund. This is in line with the U.S. Federal Trade Commission’s “Mail, Internet, or Telephone Order Merchandise” rule, which we follow.
“In transit” with no movement. Carrier tracking sometimes stops updating for a few days, especially during peak season. Please give it up to 7 business days beyond the estimated delivery date before assuming a package is lost. If after that window tracking still hasn’t moved, contact us and we’ll open an investigation with the carrier and, if needed, reship or refund.
Marked delivered, not received. If your tracking shows the package as delivered but you can’t find it, please first check with everyone at the address, your neighbors, and around the property (carriers sometimes leave packages in unusual spots), and check whether anyone signed for it. If you still can’t locate it within 3 days of the “delivered” scan, contact us and we’ll help you file a claim with the carrier. Confirmed carrier delivery generally transfers risk of loss to you, but we will work with you to reach a fair outcome.
Damaged in transit. If your order arrives damaged, please photograph the outer packaging and the damaged item(s) before disposing of anything, and contact us within 7 days of delivery at info@polarisnexuslcc.com with your order number and the photos. We’ll arrange a replacement or a refund at no cost to you, as described in our Refund and Returns Policy.
Refused delivery. If you refuse delivery of an order without contacting us first, we will treat it as a return: we will refund the items once they reach our warehouse in resaleable condition, minus the original outbound shipping cost and any return shipping fees charged by the carrier.
Risk & title
Risk of loss and title
Risk of loss and title for products you order pass to you when the carrier marks the package as delivered to the address you provided. From that point on, the items are your property.
Tax
Sales tax
Sales tax is calculated at checkout and added to your order where required by U.S. federal, state, or local law. The tax rate is based on your shipping address and the type of items in your order. If your state offers sales‑tax exemptions and you qualify, contact us before placing the order so we can apply the exemption with appropriate documentation.
Cancellations
Cancelling an order before it ships
You can ask to cancel an order as long as it has not yet shipped. Email us at info@polarisnexuslcc.com with your order number and we’ll cancel it and refund the full amount to your original payment method. Once an order has shipped, please follow the return process described in our Refund and Returns Policy.
Updates
Changes to this Shipping Policy
We may update this Shipping Policy from time to time, for example when we change carriers, add new destinations, or adjust processing times for the holiday season. When we do, we’ll update the “Last updated” date above. The policy in effect on the date you place your order is the one that applies to that order.
Contact
Need help with a shipment?
If you have any questions about shipping, an existing order, or anything in this policy, get in touch:
- Polaris Nexus LLC, 1621 Central Ave, Cheyenne, WY 82001, USA.
- Email: info@polarisnexuslcc.com (please include your order number).
- Phone: +1 (307) 205-6061.
- Or use our contact page.
This page is provided for general information and is not legal advice. The processing and transit times, costs, and destinations described above reflect our current setup; please refer to your order confirmation for the specifics that apply to your purchase.